Receptionist

Job Description

The Receptionist is the first point of contact for guests at Sapphire Hotels. The role involves welcoming guests, managing check-ins check-outs, handling reservations, and ensuring excellent customer service in line with the hotel’s standards.

Responsibilities

• Guest Services.
• Greet and welcome guests warmly upon arrival.
• Handle check-in and check-out processes efficiently.
• Provide information about hotel services, facilities, and local attractions.
• Manage guest inquiries, complaints, and requests professionally.
• Reservations & Front Desk Operations
• Handle room bookings (phone, email, and online).
• Maintain guest records and update the hotel’s reservation system.
• Allocate rooms and issue key cards.
• Process payments, invoices, and receipts.
• Communication & Coordination
• Answer calls and route them to the appropriate departments.
• Coordinate with housekeeping, maintenance, and other departments for guest needs.
• Maintain smooth communication between guests and management.
• Administration & Reporting
• Maintain accurate records of guest accounts.
• Prepare daily reports on bookings, cancellations, and check-ins.
• Ensure compliance with hotel policies and security procedures.
• Customer Care
• Promote hotel services, dining, and special offers.
• Assist with transportation bookings (taxis, airport transfers).
• Handle special requests (VIP guests, events, anniversaries)

Requirements

• Diploma / Degree in Hospitality, Business, or related field.
• 1–3 years of experience as a Receptionist or Front Desk Agent (hotel experience preferred).
• Proficiency in hotel management software (Opera, or similar PMS).
• Excellent communication skills (verbal & written).
• Customer-service oriented, friendly, and professional appearance.
• Ability to multitask and remain calm under pressure.
• Flexible to work shifts, weekends, and holidays.

Benefits